Account Hacked need help! - Guild Wars Forums

slith · Jan 12, 2010, 10:05 PM // 22:05

Well i come back from a break just to find out my account has been hacked! What is the best way to go about getting it back?

Madeentje · Jan 12, 2010, 10:09 PM // 22:09

Send a ticket to support is best way to get it back. Will probably take you 3-6 days to receive any response...

Twin Blade Warriror · Jan 12, 2010, 10:51 PM // 22:51

Quote:

Originally Posted by Madeentje

Send a ticket to support is best way to get it back. Will probably take you 3-6 days to receive any response...

this right here..always go to support first..we cant do anything about your account being hacked

Kumu Honua · Jan 12, 2010, 11:40 PM // 23:40

Support is all you can do. Steel yourself though. You have no money and no items, and MAYBE no characters. They will not return anything.

Hyperventilate · Jan 12, 2010, 11:59 PM // 23:59

Quote:

Originally Posted by Kumu Honua

Support is all you can do. Steel yourself though. You have no money and no items, and MAYBE no characters. They will not return anything.

This.

Support, at most, will be able to just restore your account to you. Everything that has been given away, sold, merch'd or deleted they will not be able to give back to you.

Chances are your characters may have been deleted but I don't really see that as being rampant as everything else being gone. If you had obsidian armor, chaos gloves, etc, those will probably be salvaged for the ecto.

Best wishes and I hope not too much damage has been done. It'll be difficult, but don't let it discourage you. Everything can be made back, and if you have good friends and guildies, they can help you out.

jonnieboi05 · Jan 13, 2010, 12:08 AM // 00:08

Since no one has given it to you yet, here's a link to Support. Please bare in mind that any items or characters lost will not be put back/restored onto your account.

Click Me

C4RB1N3 · Jan 13, 2010, 07:11 PM // 19:11

No one here on the forum can help you, its best to go to plaync.com or ncsoft.com and submit a support ticket and include the following

Name:
NCsoft Account name
Guild Wars Account name
Guild Wars CD Keys

Then sit back and be prepared for a looong wait for a responce from NCsoft.

Please keep in mind that ArenaNet or NCsoft can restore your acccount to you once you have proven that you are the actual owner, however any Items,Armor and In Game Currency lost due to this incident, ArenaNet or NCsoft will not be able to restore it.

Sunyavadin · Jan 15, 2010, 02:29 PM // 14:29

I still don't get why they don't restore your account from backups. We know they HAVE them, or rollbacks wouldn't lead to massive baaaaaaaaaaaaaaaawwing on forums when people revert to a few hours ago before a dozen ectos dropped for them. All other MMOs I've played do this, and the one I've worked for in the past we were able to restore any account hacked in the last 48 hours (The duration we kept backups for).

mikeydj99 · Jan 15, 2010, 02:41 PM // 14:41

We dont pay a net monthly. Theirfore after we buy the game. They dont care about players like us. I'm Sorry you got hacked. But their right. nothing you can do about it to get your stuff back. If you continue to play the game good luck getting your stuff back. Sorry to hear

Contact support and hope for the best when you get your account back.

Dzjudz · Jan 15, 2010, 03:17 PM // 15:17

Quote:

Originally Posted by Sunyavadin

I still don't get why they don't restore your account from backups. We know they HAVE them, or rollbacks wouldn't lead to massive baaaaaaaaaaaaaaaawwing on forums when people revert to a few hours ago before a dozen ectos dropped for them. All other MMOs I've played do this, and the one I've worked for in the past we were able to restore any account hacked in the last 48 hours (The duration we kept backups for).

You just answered yourself: rollbacks on GW are server-wide.

Jan 12, 2010, 10:05 PM // 22:05	#1
slith Ascalonian Squire Join Date: Oct 2008 Guild: The A B U S M E N T [Park]	Account Hacked need help! Well i come back from a break just to find out my account has been hacked! What is the best way to go about getting it back?

Jan 13, 2010, 07:11 PM // 19:11	#7
C4RB1N3 Frost Gate Guardian Join Date: Mar 2006 Guild: Looking For One. Profession: Mo/	No one here on the forum can help you, its best to go to plaync.com or ncsoft.com and submit a support ticket and include the following Name: NCsoft Account name Guild Wars Account name Guild Wars CD Keys Then sit back and be prepared for a looong wait for a responce from NCsoft. Please keep in mind that ArenaNet or NCsoft can restore your acccount to you once you have proven that you are the actual owner, however any Items,Armor and In Game Currency lost due to this incident, ArenaNet or NCsoft will not be able to restore it. Last edited by C4RB1N3; Jan 13, 2010 at 07:20 PM // 19:20..

Jan 12, 2010, 10:09 PM // 22:09	#2
Madeentje Wilds Pathfinder Join Date: Nov 2006 Location: Belgium Profession: Me/	Send a ticket to support is best way to get it back. Will probably take you 3-6 days to receive any response...

Jan 12, 2010, 11:40 PM // 23:40	#4
Kumu Honua Jungle Guide Join Date: Feb 2008	Support is all you can do. Steel yourself though. You have no money and no items, and MAYBE no characters. They will not return anything.

Jan 13, 2010, 12:08 AM // 00:08	#6
jonnieboi05 Forge Runner Join Date: Mar 2006 Location: Mableton, Georgia Guild: Guild Ancestors Reunited [?????????]	Since no one has given it to you yet, here's a link to Support. Please bare in mind that any items or characters lost will not be put back/restored onto your account. Click Me

Jan 15, 2010, 02:29 PM // 14:29	#8
Sunyavadin Academy Page Join Date: Jan 2008 Profession: N/	I still don't get why they don't restore your account from backups. We know they HAVE them, or rollbacks wouldn't lead to massive baaaaaaaaaaaaaaaawwing on forums when people revert to a few hours ago before a dozen ectos dropped for them. All other MMOs I've played do this, and the one I've worked for in the past we were able to restore any account hacked in the last 48 hours (The duration we kept backups for).

Jan 15, 2010, 02:41 PM // 14:41	#9
mikeydj99 Krytan Explorer Join Date: Dec 2005	We dont pay a net monthly. Theirfore after we buy the game. They dont care about players like us. I'm Sorry you got hacked. But their right. nothing you can do about it to get your stuff back. If you continue to play the game good luck getting your stuff back. Sorry to hear Contact support and hope for the best when you get your account back.